Refund Policy

Last updated: May 2026

Subscription refunds

All Livo subscriptions are managed by the Apple App Store or Google Play. Refunds are handled according to each platform's standard refund policy.

• Google Play: You may request a refund within 48 hours of purchase through Google Play. After that, requests go through Google's standard review process.
• Apple App Store: Refund requests must be submitted through Apple at reportaproblem.apple.com.

Contact us

If you have an issue with your purchase, contact us within 14 days at sbotargues@gmail.com and we will assist you with the refund process through the relevant platform.

Non-refundable items

Partial subscription periods that have already been consumed are generally non-refundable per platform policy.